Prestige Performance Group Ltd – Northern Ireland
Last Updated: 2026
These Terms and Conditions were updated in 2026 to reflect current business policies, warranty structure, service exclusions, liability limitations, payment terms, storage charges and customer responsibilities.
These Terms and Conditions govern the use of this website and all services provided by Prestige Performance Group Ltd. By booking, leaving a vehicle, making payment, or engaging our services in any way, you agree to these Terms in full.
By booking, leaving a vehicle, making payment, or authorising any work with Prestige Performance Group Ltd (“PPG”), you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in full.
These Terms override any verbal agreement unless confirmed in writing by Prestige Performance Group Ltd.
Prestige Performance Group Ltd
36A Donaghadee Road, Newtownards, BT23 7EU
Company Registration Number: NI700911
VAT Registration Number: 489 3329 43
Email: info@prestigeperformancegroup.co.uk
Telephone: 02891 314318
All services are carried out using professional judgement based on the condition of the vehicle at the time of inspection, available data, visible condition, testing results and information disclosed by the customer.
No service guarantees a fault-free vehicle.
This clause applies to all services without exception and overrides any service-specific expectation unless expressly confirmed in writing by Prestige Performance Group Ltd.
We provide ECU remapping, diagnostics, DPF assessment and cleaning, ECU and module services, tuning-file services and related automotive work where accepted by Prestige Performance Group Ltd. All tuning work is software-based unless otherwise agreed in writing.
Prestige Performance Group Ltd does not generally undertake work on Jaguar or Land Rover vehicles.
To secure any appointment with Prestige Performance Group Ltd, a Booking Fee is required at the time of booking.
The Booking Fee reserves dedicated workshop time, technician availability and, where applicable, specialist materials or consumables ordered specifically for your appointment.
Due to an increase in last-minute cancellations, this policy is applied clearly and consistently to protect workshop time and avoid any confusion before booking.
Online and telephone bookings: Where statutory cancellation rights apply to a distance or off-premises contract, those rights remain unaffected. If the customer expressly asks us to begin a service during a statutory cancellation period, the customer may be required to pay a proportionate amount for work supplied before cancellation. Where the service is fully performed following the customer's express request and acknowledgement, the statutory right to cancel may be lost as permitted by law.
ECU remapping is a performance modification carried out at the customer’s request.
By proceeding with ECU remapping, the customer accepts that increased stress may be placed on engine, drivetrain, emissions, and fuel system components.
Warranty protection is only valid if all required conditions are met, including no pre-existing faults, correct service history, proper vehicle use, and intact ECU data.
No warranty will apply where the vehicle has pops and bangs, rev limiter mods, launch control, DPF delete, EGR delete, AdBlue delete, DTC suppression, emissions deletes, or any unauthorised software modification.
Prestige Performance Group Ltd reserves the right to review ECU data to validate warranty claims or post-service concerns. Clearing codes, resetting adaptations, masking faults, or altering logs will be treated as tampering.
Where programming is carried out via OBD virtual read, previous tuning or hidden software issues may not be detectable until after writing.
The guarantee applies only when the vehicle is returned within 30 days, within mileage limits, and returned to stock by Prestige Performance Group Ltd only.
Subject to clause 17, and only to the extent permitted by law, our aggregate liability arising directly from a remap service will not exceed the price paid for that service. This does not exclude liability that cannot lawfully be excluded or restricted.
DPF cleaning is a maintenance and restoration process. It is not a guaranteed repair.
DPF blockage is commonly a symptom of an underlying issue rather than the root cause itself.
A diagnostic assessment is required before any DPF cleaning warranty can apply.
Off-car DPF cleaning: up to 6 months on the cleaning process only. On-car DPF cleaning: up to 3 months conditional warranty, subject to all advised repairs being completed.
Warranty applies only if the DPF is structurally sound, previous repairs are disclosed, the vehicle is properly serviced, and all advised supporting work is completed.
Where a valid voluntary DPF cleaning warranty claim is accepted, our normal first remedy is one further inspection and, where technically appropriate, one re-clean. This voluntary warranty is additional to, and does not replace or restrict, the customer's statutory rights.
Walnut blasting is not currently offered as a bookable service by Prestige Performance Group Ltd unless separately confirmed in writing before a booking is accepted.
Older website, social or booking references may describe services that are no longer actively offered. The current booking page, written quotation or direct written confirmation from Prestige Performance Group Ltd controls what is available.
A service appearing in historic content, search results or archived material does not mean it is currently available, suitable for a specific vehicle or accepted by Prestige Performance Group Ltd.
Diagnostics is interpretation of symptoms, fault codes, live data and testing results. It is not a guarantee that every fault will be identified in a single visit.
Some faults are intermittent or condition-based and may require further investigation or repeat visits.
No guarantee is given that diagnostics will identify every fault or fully resolve the issue at the first stage.
No liability is accepted for undetected or intermittent faults not visible at the time of testing.
Prestige Performance Group Ltd may test drive vehicles where required for diagnosis, verification or quality control.
Vehicles must not be dropped off more than 15 minutes before the booking time unless agreed in advance.
Vehicles stored outside or outside the controlled workshop area are left entirely at the owner’s risk.
No liability is accepted for damage to seized, worn, fragile or deteriorated components during normal workshop procedures.
Where a road traffic incident occurs during an authorised test drive or vehicle movement and, following investigation, is found to have been caused by the fault or negligence of Prestige Performance Group Ltd or its authorised driver, we will provide relevant motor-insurance information where required by law and cooperate with the lawful claims process.
Any claim and proposed repair must first be accepted by our insurer. Except for emergency work reasonably necessary to make the vehicle safe or prevent further damage, no repair, replacement vehicle, hire charge, storage, recovery or other cost is authorised unless our insurer has accepted the claim and approved the relevant work or cost in writing.
Subject to clause 17 and applicable law, our insurance response is limited to the repair or settlement of direct physical damage to the vehicle as authorised by the insurer. Rental or replacement vehicles, storage, recovery, loss of use, loss of earnings, business interruption and other indirect or consequential charges are not included unless liability for those sums cannot lawfully be excluded or the insurer expressly agrees them in writing.
The customer must notify us promptly, preserve relevant evidence and avoid authorising non-emergency repairs before the vehicle or damage has been inspected by us or our insurer. Nothing in this clause limits any right or liability that cannot legally be excluded.
Full payment of undisputed sums is required before vehicle release. To the extent permitted by law, Prestige Performance Group Ltd may retain possession of a vehicle or goods on which chargeable work has been completed until cleared payment is received.
Queries about an invoice must be raised promptly and do not remove the obligation to pay any undisputed amount.
Customers must collect vehicles promptly after notification that work is complete or that the vehicle is ready for collection.
If a vehicle remains uncollected for 6 days after notice is given, a storage charge of £40 + VAT per day may apply where reasonable and permitted by law. We will take reasonable steps to contact the customer before charges begin.
No vehicle will be sold, disposed of or otherwise dealt with except after appropriate written notice and in accordance with applicable law. Reasonable recovery, storage and legal costs may be claimed where lawfully incurred.
Prestige Performance Group Ltd operates a strict zero-tolerance policy towards abusive, aggressive, threatening, harassing, or disrespectful behaviour.
Subject to clause 17 and to the maximum extent permitted by law, Prestige Performance Group Ltd is responsible only for loss or damage that is a reasonably foreseeable direct result of our breach of contract or failure to exercise reasonable care and skill.
We are not responsible for pre-existing faults, inherent defects, normal wear, undisclosed modifications, inaccurate customer information, customer-supplied parts, third-party work, or indirect commercial losses that were not reasonably foreseeable when the contract was made.
These Terms and Conditions and any dispute arising from them shall be governed exclusively by the laws of Northern Ireland.
Nothing in these Terms excludes or restricts any right or remedy that cannot lawfully be excluded or restricted, including the requirement to provide consumer services with reasonable care and skill.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Any voluntary warranty or guarantee offered by Prestige Performance Group Ltd is additional to statutory rights.
Any concern should be reported promptly with the invoice number, vehicle registration, current mileage, symptoms and relevant evidence.
The customer must give Prestige Performance Group Ltd a reasonable opportunity to inspect the vehicle and, where legally appropriate, remedy any verified issue before arranging third-party work. Emergency work reasonably required for safety should be documented with photographs, diagnostic evidence, removed parts and itemised invoices where possible.
We are not responsible for additional loss caused by continued use after a serious warning, failure to mitigate loss, or unauthorised third-party alteration of the work under review, except where the law provides otherwise.
Customer-supplied parts are fitted only by prior agreement. We do not warrant their quality, compatibility, provenance or durability. Additional labour caused by incorrect, defective or incomplete supplied parts is chargeable.
Third-party hardware, software, licences and manufacturer systems remain subject to their own terms, availability and technical limitations. We remain responsible for exercising reasonable care and skill in the service we provide.
The customer must disclose previous tuning, emissions modifications, accident or flood damage, engine or gearbox replacement, electrical alterations, security devices, salvage history and material mechanical faults.
Undisclosed modifications or history may invalidate diagnostic assumptions and any voluntary warranty to the extent they caused or contributed to the issue.
Customers should remove valuables and unnecessary personal items before leaving a vehicle. We accept responsibility for personal property only where loss or damage is caused by our failure to exercise reasonable care.
The customer must provide suitable keys, locking-wheel keys, security codes and access information required for the authorised work.
We may retain diagnostic reports, ECU files, calibration records, photographs, communications and job information where reasonably required for service delivery, warranty administration, legal compliance, fraud prevention and business records.
Personal data will be handled in accordance with our privacy notice and applicable data-protection law. Customers must not provide third-party personal data unless authorised to do so.
We are not liable for delay or failure caused by events outside our reasonable control, including power or network failure, extreme weather, supplier delay, equipment failure despite reasonable maintenance, illness, transport disruption, government action or third-party platform outage. We will take reasonable steps to reduce disruption and will contact affected customers where practicable.
Where the customer contracts wholly or mainly for business purposes, consumer-only protections do not apply. Subject to clause 17, we exclude liability for loss of profit, revenue, business, anticipated savings, data, opportunity, goodwill, vehicle hire, recovery charges and other indirect or consequential commercial loss, to the extent permitted by law.
Business customers are responsible for confirming authority to instruct work and for communicating relevant terms and technical limitations to their own customers.
If any provision is found unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or removed, without affecting the remaining provisions.
A delay or failure to enforce a right is not a waiver of that right. No variation is binding unless agreed in writing by an authorised representative of Prestige Performance Group Ltd.
These Terms, the booking confirmation, written quotation, service-specific terms and privacy notice form the agreement between the parties. Nothing in this clause excludes liability for fraud or prevents reliance on statements that the law makes binding.
